Troubleshoot issues when you sign up for a new account in the Azure portal

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  • five minutes to read

Yous may experience an result when yous endeavour to sign up for a new account in the Microsoft Azure portal. This short guide will walk y'all through the sign-up procedure and hash out some mutual issues at each step.

Earlier you begin

Earlier beginning sign-up, verify the following:

  • The information for your Azure contour (including contact email address, street address, and telephone number) is correct.
  • Your credit card data is correct.
  • You lot don't already take a Microsoft account that has the same information.

Guided walkthrough of Azure sign-up

The Azure sign-up feel consists of iv sections:

  • About you
  • Identity verification past telephone
  • Identity verification by carte
  • Understanding

This walkthrough provides examples of the correct information to sign up for an Azure account. Each section also contains some mutual issues and how to resolve them.

Most you

When you initially sign up for Azure, you lot have to provide some information most yourself, including:

  • Your state or region
  • Offset name
  • Last name
  • Email accost
  • Phone number
  • Credit carte du jour information

Common issues and solutions

Y'all run across the bulletin "Nosotros cannot go along with sign-up due to an upshot with your account. Delight contact billing back up"

To resolve this error, follow these steps:

  1. Sign in to the Microsoft account center.
  2. At the top of the page, select Your info.
  3. Verify that your billing and aircraft details are are completed and valid.
  4. When y'all sign up for the Azure subscription, verify that the billing address for the credit menu registration matches your banking concern records.

If you continue to receive the message, endeavour to sign up by using a different browser.

How about InPrivate browsing?

Free trial is not available

Accept you used an Azure subscription in the past? The Azure Terms of Utilise agreement limits free trial activation merely for a user that's new to Azure. If you accept had any other type of Azure subscription, you tin can't activate a free trial. Consider signing upward for a Pay-Every bit-You-Go subscription.

Yous run across the message 'Y'all are not eligible for an Azure subscription'

To resolve this result, double-check whether the following items are truthful:

  • The information that you provided for your Azure account profile (including contact electronic mail address, street accost, and telephone number) is right.
  • The credit card information is correct.
  • Yous don't already have a Microsoft account that uses the aforementioned data.

Y'all see the message 'Your current account type is not supported'

This consequence can occur if the account is registered in an unmanaged Azure Advertizement directory, and information technology is not in your organization's Azure Advert directory. To resolve this issue, sign upward the Azure account past using another account, or take over the unmanaged AD directory. For more than information, meet Take over an unmanaged directory equally ambassador in Azure Active Directory.

Identity verification by phone

Identity verification by phone

When you get the text bulletin or phone call, enter the lawmaking that you receive in the text box.

Common issues and solutions

No verification text message or phone telephone call

Although the sign-up verification process is typically quick, it may take up to four minutes for a verification code to be delivered.

Hither are some boosted tips:

  • You can apply whatever telephone number for verification equally long every bit it meets the requirements. The phone number that you lot enter for verification isn't stored as a contact number for the account.
    • A Voice-over-IP (VoiP) telephone number tin can't be used for the phone verification process.
    • Check that your phone can receive calls or SMS messages from a Us-based telephone number.
  • Double-check the telephone number that you enter, including the country code that you select in the drop-down menu.
  • If your phone doesn't receive text messages (SMS), attempt the Call me option.

Identity verification by bill of fare

Identity verification by card

Common issues and solutions

Credit card declined or not accustomed

Virtual or pre-paid credit cards aren't accepted as payment for Azure subscriptions. To run across what else may cause your card to be declined, see Troubleshoot a declined bill of fare at Azure sign-up.

Credit card form doesn't support my billing address

Your billing address must be in the country that you select in the About you section. Verify that you have selected the right country.

Progress bar hangs in identity verification by carte du jour section

To complete the identity verification by carte, tertiary-party cookies must be allowed for your browser.

Use the post-obit steps to update your browser's cookie settings.

  1. Update the cookie settings.

    • If yous're using Chrome:

      • Select Settings > Bear witness advanced settings > Privacy > Content settings. Articulate Block tertiary-political party cookies and site data.

    • If you're using Microsoft Edge:

      • Select Settings > View advanced settings > Cookies > Don't block cookies.

  2. Refresh the Azure sign-up page and cheque whether the problem is resolved.

  3. If the refresh didn't resolve the issue, then exit and restart the browser, and try again.

I saw a accuse on my complimentary trial account

You may see a small-scale, temporary verification hold on your credit carte account later you sign upwardly. This hold is removed within three to v days. If you are worried about managing costs, read more than almost Analyzing unexpected charges.

Agreement

Complete the Agreement.

Other issues

Can't activate Azure do good plan like Visual Studio, BizSpark, BizSparkPlus, or MPN

Check that you're using the correct sign-in credentials. And so, check the benefit program and verify that you're eligible.

  • Visual Studio
    • Verify your eligibility status on your Visual Studio account folio.
    • If you lot tin can't verify your status, contact Visual Studio Subscription Support.
  • Microsoft for Startups
    • Sign in to the Microsoft for Startups portal to verify your eligibility status for Microsoft for Startups.
    • If y'all tin can't verify your condition, y'all can get assistance on the Microsoft for Startups forums.
  • MPN
    • Sign in to the MPN portal to verify your eligibility condition. If you accept the appropriate Cloud Platform Competencies, you may be eligible for boosted benefits.
    • If you tin can't verify your status, contact MPN Support.

Can't activate new Azure In Open subscription

To create an Azure In Open subscription, you must have a valid Online Service Activation (OSA) primal that has at least one Azure In Open token associated with information technology. If you don't have an OSA central, contact one of the Microsoft Partners that are listed in Microsoft Pinpoint.

Additional help resources

Other troubleshooting manufactures for Azure Billing and Subscriptions

  • Declined card
  • Subscription sign-in issues
  • No subscriptions found
  • Enterprise cost view disabled

If you accept questions or need assist, create a support request.

Next steps

  • Read the Price Management and Billing documentation